Customer Service Representative

About the role

Heathos is seeking a Customer Service Representative to handle inbound inquiries from members, providers, and agents within its healthcare insurance ecosystem. The role involves using the company’s CRM system to manage interactions and ensure high‑quality support.

Key responsibilities

• Answer incoming phone inquiries from members, providers, and agents.
• Pull and review information in the CRM system and document interactions.
• Escalate calls to appropriate partners according to standard procedures.
• Organize daily activities to meet organizational goals and exceed production and quality targets.
• Respond to customer‑submitted support requests and assist the supervisor with assigned tasks.
• Provide polite, prompt answers to product‑related questions and collaborate across multiple functional departments.
• Identify opportunities to improve customer support processes.

Required profile

• High school diploma or equivalent.
• Prior phone‑based customer service experience.
• Experience using CRM technologies to track interactions.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Ability to multitask, memorize product details, and work independently or as part of a team.
• Deadline‑driven, willing to work additional hours, and possess a growth mindset.