Customer Service Agent – English

About the role

Alorica, a provider of customer experience solutions, is hiring a Customer Service Agent speaking English. You will join the Cool Center, working in a collaborative environment with a diverse team of experienced professionals. The role involves providing accurate, timely and empathetic support to users.

Key responsibilities

• Provide accurate, timely and empathetic support to users
• Use internal tools and follow established procedures (SOPs)
• Stay up to date on policies and processes
• Gather additional information when needed and provide clear, effective solutions

Required profile

• Advanced English level
• Complete documentation
• High school diploma (verifiable)
• Full-time availability
• Preferred: previous experience in customer service or call centers

Required skills

• Demonstrated problem-solving skills
• Strong multitasking and computer navigation skills
• Excellent communication skills
• Ability to work in a team and with a sense of urgency
• Positive, solution-oriented attitude and empathy for user concerns

What we offer

• Monthly income ranging from $800 to $1,050 depending on the assigned campaign
• Two days off per week
• Unlimited referral bonuses
• 100% paid training from day one
• Restaurant discounts and rest area
• Free on-site medical service