Abogado I – Atención al Cliente Bancario

About the role

The Bank Customer Service Lawyer (Abogado I) analyses consumer complaints filed with the Superintendence of Banks, determines admissibility, and manages the resolution process in accordance with banking law and regulations. The role supports both customers and bank representatives throughout the complaint lifecycle.

Key responsibilities

• Analyze and assess consumer banking complaints for admissibility.
• Prepare resolutions, orders, official notes and other legal documents based on banking regulations and evidence.
• Answer verbal and written inquiries from customers regarding banking products and services.
• Review and comment on banking contracts submitted by licensed banks.
• Provide personal assistance via phone or email to customers, their representatives and bank executives.
• Participate in standardising criteria for complaint processes within the management team.
• Track case files promptly and support secretarial tasks related to complaints.
• Perform any other duties assigned by the Service Management or General Secretariat.

Required profile

• Law degree (Licenciatura en Derecho y Ciencias Políticas) with proven competence.
• 1‑3 years of experience handling banking complaints and contract reviews.
• Strong knowledge of current banking regulations, laws, agreements and administrative processes.
• Excellent legal drafting skills for administrative resolutions, orders and official notes.
• Good public‑service attitude and ability to work with customers.

Required skills

• Microsoft Office suite (Word, Excel, PowerPoint).

What we offer

• Birthday, marriage, personal leave and bereavement days.
• Performance bonus.
• Health and wellness program.
• 50% health insurance coverage and 100% life insurance.
• Internal growth opportunities, training and scholarships for local or international studies after two years.
• Access to sports leagues, cultural groups and volunteer activities.