Senior Executive Assistant – Remote (Panama)

About the role

We are seeking an Executive Assistant who is a master of organization and assertive yet professional communication. Your top priority will be taking over invoice collection and past‑due payment follow‑ups to resolve cash‑flow bottlenecks. Additionally, you will provide critical administrative support, coordinate website updates, and act as a vital backup for customer phone calls.

Key responsibilities

• Financial admin & collections: follow up on past‑due invoices, track aging accounts receivable (10‑day and 30‑day cycles), and request/organise missing client documentation such as W‑9s and 1099s.
• Operations & phone coverage: provide seamless phone coverage, handle customer service inquiries, assist with dispatch coordination for field technicians, and process incoming web forms, lead inquiries and general email correspondence.
• Website coordination & general admin: act as liaison between the business owner and the website developer to ensure updates and changes are executed accurately, and manage daily administrative tasks to free up the owner’s time.

Required profile

• Flawless near‑native English fluency, comfortable speaking with American clients over the phone about sensitive financial matters.
• Assertive and professional demeanor, able to make outbound collections calls while maintaining excellent customer relations.
• Tech‑savvy fast learner who can navigate multiple software platforms, scheduling tools and CRM systems.