Senior Deductions Specialist

About the role

Review and resolve high‑volume deductions for large customer accounts, identifying discrepancies and coordinating solutions when needed. Build strong relationships with customers and cross‑functional partners to support effective account management.

Key responsibilities

• Manage deductions and short‑paid invoices across a portfolio of large, high‑volume customers, investigating discrepancies and driving timely resolution.
• Coordinate deduction activity related to returns, shortages, trade claims, and compliance issues, ensuring appropriate documentation and ownership.
• Partner with customers to identify process gaps and align ways of working to reduce recurring deductions and improve efficiency.
• Collaborate with Logistics, Sales, Cash Application, Customer Collaboration Managers, and other cross‑functional teams to resolve disputes and account issues.
• Develop strong knowledge of assigned customer accounts, identify recurring trends and root causes, and contribute to continuous improvements in accounts receivable processes.

Required profile

• 2+ years of experience managing deductions for large “Big Box Retail” customers or comparable experience.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Advanced written and spoken English, proactive and self‑directed.

Required skills

• Microsoft Excel, including VLOOKUP and PivotTables.
• Strong analytical and reconciliation abilities.
• Basic accounting knowledge; experience with SAP or Oracle is preferred.