Saviynt L3 Engineer / Senior IAM Specialist

About the role

An experienced Saviynt L3 Engineer is sought to provide advanced administration, support, troubleshooting, integration and enhancement for the Saviynt Identity Governance & Administration (IGA) platform. The role is the highest level of operational and technical support, ensuring stability, security, compliance and continuous improvement of the IAM ecosystem, working with IAM architects, application owners, Active Directory and cloud teams, security stakeholders, auditors and Saviynt support.

Key responsibilities

• Level 3 support for Saviynt production incidents and service requests, root cause analysis and permanent fixes, and collaboration with Saviynt support on product defects.
• Administer and maintain the Saviynt EIC/IGA platform, including security systems, endpoints, entitlements, roles, access policies, jobs, reconciliations and performance monitoring.
• Support platform upgrades, patching, hotfixes and version maintenance, and perform housekeeping and performance optimisation.
• Configure access certifications, review campaigns, SoD policies, controls and exceptions, and support audits with certification evidence, access reports and logs.
• Design, configure and support integrations with enterprise applications, including Active Directory, Azure AD / Entra ID, ServiceNow, REST APIs, web service and database connectors.
• Develop and troubleshoot provisioning workflows, business rules and custom use cases, and support reconciliation, user lifecycle and role management.
• Implement configuration changes, enhance workflows, approvals, reports, analytics and certifications, and support testing, validation and production deployments.
• Maintain analytics dashboards, create compliance, audit and operational reports, and develop SQL queries for analysis.
• Work with business stakeholders and application owners, coordinate with infrastructure, cloud, security and compliance teams, mentor L1/L2 support, and create SOPs, technical documentation and knowledge articles.

Required profile

• 10+ years of overall IAM experience and minimum 5+ years of dedicated Saviynt experience.
• Experience supporting enterprise-scale IAM environments and onboarding applications into Saviynt.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.
• Preferred: Saviynt Professional Certification (L200 or higher), Saviynt EIC, ITIL Foundation, and Microsoft Azure Fundamentals / Identity certifications.
• Ability to work in a 24x7 support model when required.

Required skills

• Saviynt EIC / Saviynt Cloud IGA, RBAC, SoD, JML, access certification and governance, role engineering.
• REST API, Web Services, JSON, XML, SQL, Saviynt rules and workflows.
• Active Directory, Azure AD / Entra ID, LDAP, SSO and federation.
• Incident, problem and change management, ITIL-based processes.