Platform Support & Growth Specialist

About the role

We are looking for a proactive, tech‑savvy professional to be the first point of contact for users of our legal‑tech platform. The role blends customer service, technical support coordination, and business development to ensure a smooth user experience while expanding our client base among law firms.

Key responsibilities

• Serve as the primary contact for platform users via phone, email and other channels, answering general inquiries and routing technical issues to the Technical Support team.
• Conduct outbound calls to prospective law‑firm partners, introduce the platform, and build consultative relationships.
• Develop deep knowledge of platform features, updates and value proposition to educate both existing users and new prospects.
• Maintain accurate records in the CRM, track leads, and prepare reports on outreach, feedback and business opportunities.
• Collaborate with Technical Support, Operations and Leadership to relay customer feedback and support continuous improvement.

Required profile

• Bachelor’s degree (completed or in progress) in Marketing, Business, IT, Computer Science or a related field – preferred.
• At least 1 year of experience in customer service, sales, technical support, business development or account management – preferred.
• Native‑level (C2) English proficiency.
• Strong communication, persuasion and relationship‑building skills.
• Ability to learn new technology quickly and work independently.

Required skills