Operations Support Specialist

About the role

We are looking for an Operations Support Specialist to join our fast‑growing US‑based organization operating from Panama. The role supports multiple departments by coordinating scheduling, case management, documentation, and daily operational workflows while ensuring high‑quality communication with US stakeholders.

Key responsibilities

• Coordinate appointments, follow‑ups, and operational activities according to established timelines.
• Monitor case progression, identify missing information, and facilitate next steps across departments.
• Maintain accurate records in internal systems and assist with data entry and report preparation.
• Communicate professionally in English and Spanish with internal teams, external partners, and stakeholders.
• Escalate urgent issues and ensure timely resolution of workflow obstacles.
• Navigate multiple software platforms, scheduling tools, and case‑management applications while maintaining attention to detail.

Required profile

• Advanced English proficiency (C2) with strong written and verbal communication skills.
• Fluent in Spanish for bilingual communication.
• Highly organized, adaptable, and able to thrive in a fast‑paced environment.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Required skills

What we offer

• Opportunity to work with a collaborative, technology‑driven team.
• Professional growth in a dynamic operational setting.
• Full‑time, on‑site position with US business‑hour schedule.