Manager, Account Management

About the role

Mastercard is looking for a Manager, Account Management in Panama City. The role owns and drives the account strategy and commercial agenda for assigned customers, delivering against revenue, profitability, market share and strategic business objectives across existing and new business opportunities.

Key responsibilities

• Develop a deep understanding of customers' businesses, priorities and competitive dynamics, identifying opportunities, anticipating risks and recommending actions that create value for customers and Mastercard.
• Maintain P&L ownership and commercial discipline using profitability modeling, forecasting, pipeline management and financial analytics.
• Lead commercial discussions and negotiations with customers and internal stakeholders, including pricing, business cases and investment decisions.
• Build trusted relationships with key customer decision-makers and position Mastercard as a strategic partner.
• Lead end-to-end execution of strategic initiatives and projects, mobilizing cross-functional teams across Product, Services, Marketing, Finance, Legal and Operations.
• Act as a cross-functional leader who influences without formal authority and contributes to a collaborative, high-performing environment.

Required profile

• Minimum 7 years of relevant professional experience, with solid experience in financial services, cards, payments, retail or another related field.
• Proven experience in account management, business development, commercial negotiations and customer relationship management, with the ability to lead complex business initiatives.
• Strong track record of ownership, commercial discipline and delivery of measurable results in complex environments.
• Excellent communication, presentation and negotiation skills, with a strong team-player mindset.

Required skills

• P&L management, business case development, forecasting and profitability analysis.
• Critical thinking, analytical and problem-solving abilities, using data and market insights to develop new business opportunities.
• Ability to lead cross-functional teams and influence senior internal and external stakeholders.