IT Service Support

About the role

Philips is looking for an IT Service Support professional in Panama City. The role covers helping end users with applications, investigating recurring issues and keeping IT services stable and reliable. Office-based teams work in person at least 3 days per week, and onsite roles require full-time presence in the company's facilities.

Key responsibilities

• Assist end users with detailed application training and advice to improve productivity and reduce downtime, working under close supervision.
• Investigate recurring issues to find root causes, implement solutions and improve the reliability of supported applications and technologies.
• Handle several support activities at once, prioritizing tasks to meet service level agreements and addressing critical issues promptly.
• Prepare clear, accurate documentation for support processes and user guides.
• Respond quickly to user inquiries and support requests, resolving concerns professionally and efficiently.

Required profile

• Exposure to cloud platforms such as Microsoft Azure or AWS.
• Understanding of Agile and Scrum methodologies.
• Knowledge of software security best practices.
• Ability to handle multiple tasks and communicate well with users.

Required skills

• Programming languages such as C#, JavaScript and LINQ.
• Object-oriented programming principles.
• HTML, CSS and basic web development concepts.
• Familiarity with SQL databases and SQL queries.