Communications Operator

About the role

Picture yourself brightening someone’s day. As a Communications Operator at Hilton, you’ll handle incoming telephone calls and deliver memorable experiences that enhance every guest’s stay.

Key responsibilities

• Provide exceptional phone support with an upbeat, friendly attitude.
• Maintain up‑to‑date knowledge of hotel services, amenities, and operations.
• Support emergency response by relaying accurate information to appropriate teams.
• Leverage communication tools such as the PBX system and computer applications.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Act with integrity and always do the right thing.
• Inspire others through leadership.
• Believe teamwork drives the best outcomes.
• Take ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.

Required skills

• PBX system operation
• Computer applications usage

What we offer

• Travel perks – 110 nights of discounted stays at rates as low as $40 USD/night.
• Paid parental leave for eligible team members, partners, and adoptive parents.
• Free mental health counseling and support through an Employee Assistance Program.
• Paid time off to recharge and relax.