Customer Service Representative
Virtustant · Panama
Descripcion del puesto
About the role
Our client is seeking a proactive and quick‑thinking Customer Service Representative to join their remote team. The role involves handling a variety of customer inquiries and issues independently, without relying on scripted responses.
Key responsibilities
- Resolve customer problems and provide practical solutions.
- Take ownership of each customer situation from start to finish.
- Manage complaints, delays, refunds, order issues, and escalations.
- Apply good judgment to reach fair outcomes for customers.
Required profile
- Strong written and spoken English.
- Previous experience in customer service, preferably serving U.S. customers.
- Excellent problem‑solving abilities and calmness under pressure.
- Proactive mindset with a willingness to take ownership.
Required skills
What we offer
- Full‑time remote work.
- Payment in USD or local currency based on candidate preference.
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Publicado hace 1 mes
Expira en 4 semanas
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Virtustant
Panama
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