Customer Service Representative

About the role

Our client is seeking a proactive and quick‑thinking Customer Service Representative to join their remote team. The role involves handling a variety of customer inquiries and issues independently, without relying on scripted responses.

Key responsibilities

• Resolve customer problems and provide practical solutions.
• Take ownership of each customer situation from start to finish.
• Manage complaints, delays, refunds, order issues, and escalations.
• Apply good judgment to reach fair outcomes for customers.

Required profile

• Strong written and spoken English.
• Previous experience in customer service, preferably serving U.S. customers.
• Excellent problem‑solving abilities and calmness under pressure.
• Proactive mindset with a willingness to take ownership.

Required skills

What we offer

• Full‑time remote work.
• Payment in USD or local currency based on candidate preference.