Track and Trace Representative – Weekends & Night Shifts

About the role

Join Circle Logistics in Panama City as a Track and Trace Representative, handling shipments across multiple platforms. You will work in a fast‑paced environment, providing timely updates to customers and internal teams while ensuring freight moves smoothly.

Key responsibilities

• Enter shipment details accurately into the logistics system.
• Conduct regular check‑in calls with drivers to confirm pickup and delivery progress.
• Monitor shipments on various platforms and flag potential delays.
• Communicate timely updates to customers and internal stakeholders.
• Document shipment updates and maintain required paperwork.
• Collaborate with Sales and Dispatch teams to resolve issues.
• Handle approximately 100 outbound calls per shift.

Required profile

• Advanced English proficiency, both spoken and written.
• 1–3 years of experience in logistics, dispatch, track & trace, call centers, or customer service.
• Strong communication, multitasking, and attention‑to‑detail abilities.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working night and weekend shifts.
• Proactive, solutions‑oriented mindset.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.

What we offer

• On‑the‑job training and career development opportunities.
• Potential growth into higher‑level operations, sales, or leadership roles.
• Collaborative, high‑energy work environment.
• Competitive compensation package.