Track and Trace Representative – Logistics Support

About the role

Join a fast‑paced logistics provider and become the key link between drivers, dispatch, and customers. You will manage shipments from start to finish, ensuring accurate tracking, timely communication, and smooth resolution of issues.

Key responsibilities

• Enter and update load details in the internal system.
• Make daily check‑calls with drivers to confirm status.
• Monitor freight online and alert customers of any delays.
• Collect, organize, and maintain accurate shipment paperwork.
• Assist sales and dispatch teams in resolving shipment‑related issues.
• Maintain a high volume of outbound calls (100+ per day).

Required profile

• 1–3 years of experience in customer service, logistics, dispatch, call centre, or a similar field.
• Advanced spoken and written English.
• Strong multitasking, organizational, and detail‑orientation abilities.
• Team player with excellent communication skills.
• High school diploma (associate degree preferred).

Required skills

• Proficiency with Google Drive.
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).

What we offer

• Full‑time permanent position (40 hours per week).
• Flexible weekday and weekend schedules.
• On‑site training and clear career‑growth pathways.