Track and Trace Representative

About the role

A growing third-party logistics company is looking for a Track and Trace Representative to help keep freight moving and customers informed. You will ensure shipments stay on schedule from pickup to delivery, working in a collaborative, high-energy environment.

Key responsibilities

• Enter and update shipment details accurately in the logistics system
• Make daily check calls with drivers to confirm pickup and delivery progress
• Monitor and track freight throughout the complete shipment lifecycle
• Spot potential delays and share timely updates with stakeholders
• Collect and keep accurate shipment documentation and records
• Work with Sales and Dispatch to resolve shipment issues
• Handle a high volume of outbound calls, typically 100+ per day

Required profile

• Panamanian citizenship or a work permit only
• 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service or similar roles
• High school diploma required; associate degree or higher preferred
• Advanced spoken and written English (a valuable asset)
• Comfortable handling a high volume of outbound calls

Required skills

• Google Workspace and Microsoft Office
• Strong communication, multitasking, attention to detail and organization
• Ability to manage several shipments and priorities in a fast-paced environment