Track and Trace Representative

About the role

We’re a growing third‑party logistics company where grit, tenacity & a desire to win matter. You’ll join a collaborative, high‑energy environment where your work directly helps keep freight moving and customers informed.

Key responsibilities

• Enter and update shipment details with accuracy in our logistics system.
• Conduct daily check calls with drivers to confirm pickup and delivery progress.
• Monitor and track freight throughout the complete shipment lifecycle.
• Identify potential delays and communicate timely updates to relevant stakeholders.
• Collect and maintain accurate shipment documentation and records.
• Collaborate with Sales and Dispatch teams to resolve shipment‑related issues efficiently.
• Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards.

Required profile

• Panamanian citizens or work permit only.
• Advanced English – spoken and written.
• 1‑3 years of experience in logistics, dispatch, track & trace, call centers, or customer service.
• Strong communication and multitasking abilities.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple shipments and priorities in a fast‑paced environment.
• Proficiency with Google Workspace and Microsoft Office.
• Comfortable handling a high volume of outbound calls.
• Proactive, team‑oriented, solutions‑focused mindset.
• High school diploma required; associate degree or higher preferred.

Required skills

• Google Workspace
• Microsoft Office