Subdirector(a) General

About the role

The Subdirector General ensures that administrative operations are managed efficiently, orderly, and in line with the organization’s strategic objectives. The role is responsible for administering operational and budgetary resources, supervising accounting and financial functions, managing suppliers and infrastructure, and contributing to the effective functioning of the team and internal processes.

Key responsibilities

• Supervise the functioning of Distribution, Member Services, and Collections areas.
• Monitor monthly departmental targets, with special attention to accounts receivable and delinquency levels.
• Review commercial managers' performance against established goals.
• Oversee bank reconciliation and proper recording of accounting information.
• Administer and control the organization’s operational and budgetary resources.
• Approve recurring supplier payments, utilities, travel expenses, and supply purchases within the approved budget.
• Supervise internal workflow execution and propose improvements when necessary.
• Evaluate and manage software and technology service contracts, ensuring a proper cost‑benefit relationship.
• Optimize operational expenses and ensure efficient use of resources.
• Support the implementation of procedures, workload redistribution, and adoption of new team objectives.

Required profile

• Non‑negotiable Master’s degree in Business Administration (MBA).
• Preferred postgraduate studies in Higher Education Teaching or Alternative Conflict Resolution.
• Previous experience as a Supervisor or Assistant Manager in a service‑oriented company.
• Experience leading small teams of up to approximately 25 people.
• Experience supervising administrative operations and tracking results.
• Written English at B2 level – non‑negotiable.
• Spoken English at C1 level – non‑negotiable.

Required skills

• Advanced Excel, including pivot tables.
• Microsoft Word.
• Canva.
• SIPE – Seguro Social system.
• e‑Tax – DGI Panama platform.