Store Manager - Furniture Showroom

About the role

MasayaCo, a vertically integrated furniture, ADU and building products company based in Nicaragua, is hiring a Store Manager for its showroom in Costa del Este, Panama City. The manager reports to the Regional Manager and leads day-to-day operations to meet sales targets, deliver excellent customer service and keep store standards high. The position is full-time.

Key responsibilities

• Drive sales performance to meet or exceed targets and monitor KPIs such as store traffic, conversion rate, average transaction value and customer satisfaction.
• Provide high-quality customer service and resolve customer issues promptly.
• Keep the customer and deal database up to date in the CRM system, log and track deals, contacts and activities, and segment customers continuously.
• Work with sales and marketing teams to use CRM data for campaigns and business strategies.
• Oversee daily store activities, maintain inventory accuracy, coordinate stock ordering and replenishment, and keep visual merchandising aligned with brand standards.
• Manage cash handling and financial reporting, control expenses and manage budgets, and ensure compliance with company policies and legal regulations.

Required profile

• More than 10 years of proven experience as a Store Manager, Assistant Manager or similar role.
• Degree in Business, Design or Architecture.
• Strong leadership, decision-making, communication and interpersonal skills.
• Solid understanding of retail management, sales principles and customer service practices.
• Willingness to work weekends, evenings and holidays as required.

Required skills

• Proficiency in MS Office and POS systems.
• Preferred: ability to motivate and lead a team, problem-solving and conflict resolution skills.
• A passion for sustainability and interest in eco-friendly branding is a plus.