Soporte Técnico

About the role

We are looking for a Technical Support professional to provide timely assistance to internal and external users. The role involves handling incidents, requests, and requirements related to equipment, systems, applications, and technology services, ensuring operational continuity.

Key responsibilities

• Log, track, and follow up on incidents and requests using a ticket‑management platform.
• Deliver hardware, software, and corporate application support to end‑users.
• Diagnose and resolve first‑level incidents, escalating when necessary.
• Perform basic SQL queries and validations for analysis and support.
• Maintain up‑to‑date documentation of incidents, solutions, and procedures.
• Ensure compliance with established Service Level Agreements (SLAs).
• Provide an excellent user experience throughout the support process.

Required profile

• Technical or university studies in Systems, Computer Science, Informatics or related fields.
• Experience with SQL databases and writing basic queries.
• Proven experience in user technical support and help‑desk ticket management.
• Strong orientation to service and clear communication skills.
• Team player with responsibility, commitment to operational continuity, and a desire for continuous learning.

Required skills

• SQL
• Hardware troubleshooting
• Software troubleshooting
• Ticketing system usage

What we offer

• Collaborative work environment.
• Opportunities for learning and professional growth.
• Participation in initiatives to improve and support technological infrastructure.