HR Service Operations - Monitoring & Insights Sr. Analyst

About the role

The Monitoring & Insights Sr. Analyst plays a key role within the PXT organization, leading complex data initiatives, analyzing operational data and trends, and automating manual processes. This position partners with internal HR services teams and Managed Service Providers to drive continuous improvement, streamline processes, and enhance service delivery.

Key responsibilities

• Develop and maintain operations dashboards ensuring data quality and accuracy.
• Leverage dashboard data to detect trends, generate predictive analytics, and provide real‑time insights for decision making.
• Identify automation opportunities within HR data processes and build solutions using Power Automate, UiPath, and other tools.
• Design, build, and deploy automated solutions to improve efficiency, accuracy, and scalability.
• Document processes to ensure clarity, governance, and continuity.
• Lead or co‑lead high‑impact HR data and automation projects, collaborating with stakeholders on objectives and deliverables.
• Monitor projects from initiation through completion, often under tight deadlines.
• Identify improvements related to performance metrics and drive continuous improvement.

Required profile

• Advanced experience with analytics and automation tools such as Power Automate, Power BI, and UiPath.
• Proficiency in programming languages including Python and SQL.
• Strong MS Office and Excel expertise (Power Pivot, Power Query, VBA).
• Experience leveraging AI models like Co‑Pilot and ChatGPT.
• 4+ years of data analyst experience.
• Knowledge of Oracle HRIS (PUI) and ServiceNow is a plus.

Required skills

• Power Automate
• Power BI
• UiPath
• Python
• SQL
• Microsoft Excel (Power Pivot, Power Query, VBA)
• Microsoft Office
• AI models (Co‑Pilot, ChatGPT)
• Oracle HRIS (PUI)
• ServiceNow