Fraud Representative – Morning Shift

About the role

The company, a fast‑growing third‑party logistics provider, is seeking a motivated Fraud Representative for the morning shift. You will protect the organization by preventing, detecting, and investigating fraudulent activities involving carriers and dispatchers.

Key responsibilities

• Validate carrier and dispatcher information and documentation.
• Monitor carrier activity and identify potential fraud risks.
• Investigate suspicious transactions and escalate issues when necessary.
• Track shipments and communicate with drivers to ensure on‑time pickups and deliveries.
• Coordinate freight movements using the Transportation Management System (TMS) and other logistics platforms.
• Verify Bills of Lading (BOLs), freight charges, and resolve payment discrepancies.
• Maintain accurate shipment and investigation records.
• Communicate with customers, carriers, and internal teams to resolve issues and minimize operational risks.
• Monitor time‑sensitive loads and proactively report delays.
• Perform other related duties as assigned.

Required profile

• Advanced English (spoken and written) – required.
• High school diploma or equivalent; bachelor's degree preferred.
• 1–3 years of experience in logistics, customer service, dispatch, call center, fraud prevention, or related fields.
• Strong analytical and problem‑solving abilities.
• Excellent attention to detail and accuracy.
• Experience with billing, invoicing, or accounts support is a plus.
• Ability to manage multiple priorities and meet deadlines.
• Positive, collaborative, solutions‑oriented attitude.

Required skills

• Google Workspace
• Microsoft Office

What we offer

• Collaborative culture
• Competitive compensation
• Professional development opportunities
• Ability to make a meaningful impact in a fast‑paced industry