Coffee Shop Operator & Tour Guide

About the role

Join Lamastus Family Estates in Boquete, Panama as a Coffee Shop Operator & Tour Guide. You will be responsible for delivering a high‑quality coffee experience while showcasing the estate’s coffee production to visitors.

Key responsibilities

• Manage coffee orders for different clients, ensuring accuracy, organization, and timely fulfillment.
• Maintain coffee inventory, monitor stock levels, and communicate replenishment needs to management.
• Operate the point‑of‑sale system and process cash and card transactions accurately.
• Keep the coffee shop, bar, equipment, displays, and customer areas clean and organized.
• Welcome guests with a warm, professional, and personalized experience.
• Lead farm tours, coffee tastings, and other visitor experiences, educating guests about the farm’s history, coffee varieties, processing methods, and unique characteristics.
• Answer guest questions and provide accurate information about the estate and its coffees.
• Collaborate with management and team members to ensure smooth daily operations.
• Assist with special events, private visits, tastings, and other activities hosted at the estate.
• Follow company policies, safety procedures, and service standards.

Required profile

• Strong communication and interpersonal skills.
• Fluent English proficiency.
• Interest in developing specialty coffee knowledge.
• Valid driver’s license and ability to drive.
• Friendly, professional, organized, and detail‑oriented.
• Comfortable speaking with individuals and groups.
• Availability to work weekends and holidays as required.

Required skills

• Basic computer proficiency.
• Experience with point‑of‑sale (POS) systems.