Billing Specialist

About the role

The Billing Specialist provides effective customer service related to invoices, proof of deliveries, and web billing. The role ensures prompt and accurate support, giving customers the documentation needed to make payments.

Key responsibilities

• Handle incoming customer service phone calls while meeting service level targets.
• Invoice customers using various web portals and follow up on billing exceptions.
• Communicate with customers and business partners via telephone or email.
• Collaborate with A/R, Credit Portfolio Managers, branches, and sales teams to resolve payment issues.
• Identify and resolve problems causing past‑due situations, lost invoices, or system incompatibilities.
• Process W9 forms within one day of receipt.
• Achieve four‑day proof‑of‑delivery and two‑day invoice copy turnaround times.

Required profile

• High school diploma or equivalent.
• Strong communication skills with customers and internal contacts.
• Good analytical, multitasking, and organizational abilities.
• Professional telephone etiquette and written grammar.
• Ability to work under stressful situations with professionalism.

Required skills

• Microsoft Excel
• Microsoft Word
• SAP applications