Virtual Assistant for Customer Service & Compliance

About the role

Our client, a service provider for the trucking industry, is looking for a Virtual Assistant to handle day‑to‑day customer service, pre‑employment screening, compliance, and administrative tasks. You will work remotely, supporting carriers and drivers through helpdesk tickets, phone calls, and online tools.

Key responsibilities

• Monitor and respond to helpdesk tickets, text‑message inquiries, and voicemails.
• Enter new orders into the CRM and track the status of drug tests, background checks, MVRs, and other screenings.
• Collect missing applicant information, file completed reports, and keep carrier/driver records up to date.
• Support the random drug & alcohol testing program and renewal workflows, including reminders and payment follow‑up.
• Maintain spreadsheets, clean data, and provide general administrative support to free up the core team.

Required profile

• Experience in customer service and administrative support.
• Familiarity with CRM systems and helpdesk software.
• Strong organizational and time‑management abilities.
• Ability to follow specific handling rules and guidelines.

Required skills

• Zoho CRM
• Zoho Desk
• JustCall (SMS/calls)
• Google Sheets / Microsoft Excel
• Internal dashboards (training provided)

What we offer

• Full‑time schedule Monday‑Friday aligned to Arizona business hours (6 AM–5 PM AZ).
• Payment in USD or local currency.
• Opportunity to work in a growing logistics compliance environment.