Suite Attendant

About the role

A Suite Attendant is responsible for keeping guest suites, bathrooms and public areas clean and well stocked, and for delivering attentive, personalised service to guests. The role also involves supporting butlers and maintaining housekeeping areas and equipment to Public Health standards.

Key responsibilities

• Clean and prepare guest suites, bathrooms and public areas to the highest housekeeping standards, including restocking amenities and providing turndown service.
• Attend to special requests, preferences, luggage handling and general guest needs in a professional and timely way.
• Assist butlers with packing and unpacking, shoe polishing, valet services and other suite-related duties.
• Maintain cleanliness, organisation and sanitation of housekeeping areas, equipment and lockers in line with Public Health standards and outbreak response protocols.
• Perform embarkation, disembarkation, room service, inventory and preventive maintenance duties, and report on equipment use.
• Follow company policies, service standards, grooming requirements and standard operating procedures.
• Work with supervisors and team members, communicate issues promptly, support training of new staff and contribute to efficient shipboard operations.
• Be cost aware, minimise waste and uphold quality standards.

Required profile

• At least 3 years' experience, preferably in an upscale hotel, resort or cruise ship; shipboard experience preferred.
• Good knowledge of English is required; ability to speak additional languages such as Spanish is preferred.