Renewals Account Manager (LATAM)

About the role

Palo Alto Networks is hiring a Renewals Account Manager for its LATAM territory. The role is remote and focuses on quoting, forecasting and booking renewal contracts, with the aim of growing and retaining the customer base by reducing churn and improving on-time renewal rates. You will act as a key contact for customers, partners and internal stakeholders.

Key responsibilities

• Own the end-to-end renewal cycle, from quoting and forecasting through negotiation and closure.
• Drive customer retention, reduce churn and improve on-time renewal performance.
• Identify upsell, cross-sell, consolidation and multi-year opportunities.
• Maintain accurate forecasts and pipeline data in Salesforce (SFDC) and other required tools.
• Partner with Sales, channel partners and distributors to develop renewal strategies.
• Proactively identify renewal risks and customer needs and develop action plans.
• Communicate the company's value proposition and renewal opportunities to stakeholders.

Required profile

• 3+ years of experience in a quota-carrying role, preferably in Sales, Subscription Renewals or Account Management.
• Track record of meeting or exceeding sales targets and keeping an accurate forecast.
• Fluent in English and Spanish.
• Preferred: Bachelor's degree in Business, Marketing or a related field; experience supporting customers in the LATAM region; ability to build complex quotes with non-standard configurations; in-depth knowledge of cybersecurity products and the competitive landscape.

Required skills

• Proficiency with Salesforce (SFDC) for forecasting and CPQ tools.
• Exceptional time management, organization and communication skills.