Automation Engineer (Tools Specialist)

About the role

The Automation Engineer (Tools Specialist) bridges low-code automation and software development to power PayJoy's customer experience across nine countries. Embedded in the Global Tools team, you will own PHP/Python APIs, Zendesk AI agents, IVR platforms, and N8N/Make workflows, delivering AI‑powered, data‑driven solutions end‑to‑end.

Key responsibilities

• Design, build, and maintain chatbot flows, IVR configurations, and low‑code automation workflows (N8N, Make) to automate customer interactions, ensuring thorough testing, documentation, and measurement.
• Develop and maintain RESTful APIs (PHP 8.x stack, with future expansion) and manage releases via Git PR workflows.
• Contribute to PayJoy's AI platform, including generative AI integrations, dynamic knowledge‑base management, and prompt engineering to improve Bot Handle Rate, BSAT, and cost‑per‑contact metrics.
• Collaborate with CX Operations stakeholders across multiple time zones, translating business requirements into technical solutions and producing PRDs and Confluence documentation.
• Participate in POCs for IVR platform migration (Amazon Connect, UJET) and support cloud/CCaaS expansion.
• Own end‑to‑end delivery: manage backlog in Jira, ship solutions with unit/integration tests, monitor post‑release performance, and report impact metrics.

Required profile

• Strong autonomy, async communication skills, and ability to work cross‑culturally across Brazil, South Africa, and Colombia.
• Fluent English with excellent written communication; ability to produce clear technical documentation.
• Data‑driven mindset with a focus on measurable business outcomes.

Required skills

• PHP 8.x, RESTful API design, Postman, MySQL, Docker, Git (PR workflow, branching, releases).
• Experience with conversational AI and IVR platforms; familiarity with generative AI concepts and agentic automation.
• Knowledge of SOLID principles, PSR standards, and PHP best practices.
• Proficiency in Python and JavaScript (desirable).
• Experience with low‑code platforms such as N8N or Make, Zendesk AI agents, Talkdesk or similar IVR tools.
• Familiarity with Jira, Confluence, AWS basics (Lambda, CloudWatch), Amazon Connect or UJET.

What we offer

• 100% company‑funded health insurance for employees and immediate family.
• Life insurance and indefinite‑term contract.
• 20 days vacation, unlimited sick leave.
• $2,000 USD annual co‑working travel perk and $2,000 USD professional development allowance.
• Phone finance, headphone benefit, home‑office equipment allowance, wellness perks, and catered lunches.