Agente de Atención al Cliente Nivel 1

About the role

Tigo is looking for a Level 1 Customer Service Agent to be the first point of contact for residential and SME customers in Panama. You will provide technical assistance, resolve service‑related queries and help customers use digital self‑service tools.

Key responsibilities

• Provide telephone support for television, telephone and internet services, answering customer questions.
• Manage billing inquiries, reviewing statements, payments, adjustments and reported discrepancies.
• Handle general queries about technical visits, service scheduling, damage reports, store locations, coverage and other services.
• Advise customers on the benefits and features of Tigo’s offerings to ensure an informed experience.
• Promote the use of digital self‑service channels, guiding customers to online tools.
• Proactively suggest additional products and services that match customer needs.

Required profile

• High school diploma completed or currently pursuing university studies.
• Minimum 1 year of experience in customer service.
• Fluent Spanish (required); English is a plus.
• Strong empathy, effective communication, adaptability and teamwork orientation.

Required skills

• Basic computer proficiency.

What we offer

• Hybrid work model (onsite and remote).
• Opportunities to grow within a leading telecom company in Latin America.