Customer Service Agent – POS & Recharge Sales

About the role

The Customer Service Agent will work with point‑of‑sale (POS) equipment to sell prepaid recharges and transport cards, provide assistance to customers, and ensure accurate cash handling.

Key responsibilities

• Log in to the recharge system using the assigned POS.
• Sell prepaid phone recharges and transport cards to customers.
• Accurately reconcile cash received, generate sales reports, and close the POS at the end of the shift.
• Present sealed cash bags to the supervisor, deposit them in the safe, and hand over exact cash amounts for card sales.
• Return unsold cards and safeguard the assigned POS equipment.

Required profile

• High school diploma, preferably in commerce.
• Experience with cash handling and customer service.
• Ability to perform cash counts and reconciliations.
• Availability for rotating shifts.

Required skills

• POS system operation
• Cash handling
• Cash reconciliation

What we offer

• Flexible work schedule promoting work‑life balance.
• Continuous professional development through SONDA Academy.
• Wellness program supporting physical, mental, and social health.
• Inclusive and diverse workplace culture.