Agente de Atención al Cliente – Ventas de Recargas y POS

About the role

SONDA is looking for a Customer Service Agent to manage point‑of‑sale (POS) operations, sell recharge credits and transport cards, and ensure accurate cash handling. The role offers a dynamic environment where you will interact directly with customers and support the company’s retail services.

Key responsibilities

• Receive and log in to the POS system to process recharge sales.
• Sell prepaid recharge credits and transport cards to customers.
• Accurately reconcile cash received, generate sales control reports, and close the assigned POS at the end of each shift.
• Present sealed cash bags to the supervisor, deposit them in the safe, and hand over cash from card sales.
• Return unsold cards and safeguard the assigned POS equipment.

Required profile

• High school diploma, preferably in commerce.
• Experience with cash handling and basic POS operations.
• Strong customer‑service orientation.
• Ability to work rotating shifts.

Required skills

• POS system operation

What we offer

• Flexible work schedule promoting work‑life balance.
• Continuous professional development through SONDA Academy.
• Wellness program supporting physical, mental and social health.
• Inclusive and diverse workplace culture.