Agente de Atención al Cliente

About the role

SONDA is looking for a Customer Service Agent to manage point‑of‑sale (POS) transactions, sell recharge services and transport cards, and ensure accurate cash handling. The role involves direct interaction with customers and close coordination with supervisors to maintain security and reporting standards.

Key responsibilities

• Log in to the POS system and process recharge sales.
• Sell transport cards and handle related cash transactions.
• Accurately reconcile cash received, generate sales reports, and close the assigned POS.
• Present sealed cash bags to the supervisor and deposit them in the safe in their presence.
• Deliver exact cash amounts from ticket sales to the ticket supervisor and return unsold cards.
• Safeguard and protect the assigned POS equipment.

Required profile

• High school diploma in commerce or related field (preferred).
• Experience with cash registers and POS systems.
• Strong customer‑service orientation.
• Availability for rotating shifts.

Required skills

• POS operation
• Cash handling
• Cash reconciliation

What we offer

• Flexible working arrangements to balance personal and professional life.
• Continuous professional development through SONDA Academy.
• Wellness program supporting physical, mental and social health.
• Inclusive and diverse workplace culture.