Track and Trace Representative

About the role

We’re a growing third‑party logistics company where grit, tenacity and a desire to win matter. You’ll join a collaborative, high‑energy environment where your work directly helps keep freight moving and customers informed.

Key responsibilities

• Enter and update shipment details accurately in the logistics system.
• Conduct daily check calls with drivers to confirm pickup and delivery progress.
• Monitor and track freight throughout the complete shipment lifecycle.
• Identify potential delays and communicate timely updates to relevant stakeholders.
• Collect and maintain accurate shipment documentation and records.
• Collaborate with Sales and Dispatch teams to resolve shipment‑related issues efficiently.
• Manage a high volume of outbound calls (100+ per day) while maintaining professional communication standards.

Required profile

• Panamanian citizen or holder of a valid work permit.
• 1‑3 years of experience in logistics, dispatch, track & trace, call centers or customer service.
• Advanced spoken and written English.
• High school diploma required; associate degree preferred.

Required skills

• Google Workspace
• Microsoft Office