Soporte Técnico

About the role

The Technical Support professional will assist users with collaboration tools, resolve hardware and software issues, and ensure the smooth operation of the institution's IT environment.

Key responsibilities

• Provide technical assistance for collaboration platforms and resolve performance problems.
• Install, configure, and update desktops, laptops, network printers, multifunction devices, scanners, and communication equipment.
• Diagnose, repair, and resolve hardware and software malfunctions for staff.
• Perform preventive maintenance, security updates, and backups to keep systems available.
• Manage access controls, email domain permissions, and remote assistance tools.
• Prepare technical reports on incidents and create user training materials.
• Document technical processes and maintain an up‑to‑date hardware/software inventory.
• Evaluate specifications of new equipment and software against institutional standards.

Required profile

• Final‑year student in Information Systems Engineering, Computer Networks, or a related field.
• Minimum two years of relevant experience.

Required skills

• Operating systems: Windows, Windows 11, macOS, basic Linux (Ubuntu, CentOS).
• Productivity suites: Microsoft Office 365, Google Workspace.
• Video‑conferencing platforms: Zoom, Microsoft Teams, Webex.
• Network configuration: LAN, WLAN, routers, switches, access points, TCP/IP, DNS, DHCP.
• Hardware maintenance: BIOS/UEFI, peripheral devices, printers, scanners, multimedia equipment.
• Security tools: antivirus solutions, firewalls, data‑protection best practices.
• Telephone system administration and extension creation.