Senior Technician, Technical Support

About the role

As a Senior Technician in Technical Support at Dell Technologies, you will join a dedicated team that assists customers worldwide with installation, configuration, customization, and usage of Dell products. You will work from our Panama office, providing high‑quality remote diagnostics and solutions for critical issues.

Key responsibilities

• Deliver technical support for Dell‑supplied products across multiple customer interaction platforms.
• Identify, investigate, and resolve hardware, software, and Windows operating system issues.
• Perform remote connectivity troubleshooting and provide diagnostic assistance.
• Document all interactions, root‑cause analyses, and recommended solutions.
• Manage multiple high‑volume cases while maintaining service quality standards.

Required profile

• Minimum 2 years of solid end‑user technical support experience.
• Proven ability to diagnose and resolve Windows, hardware, and software problems.
• Experience with remote support tools and high‑volume case management.
• Advanced written and spoken English.

Required skills

• Windows operating system troubleshooting
• Hardware diagnostics and repair
• Software troubleshooting
• Remote connectivity tools