Senior Executive Assistant (Remote, Panama)

About the role

A fast-growing US-based home services company, founded 9 years ago and based in Maryland, is hiring a Senior Executive Assistant based in Panama. The founder is currently the main point of contact for client interactions, so the role focuses on streamlining operations and taking ownership of administrative and billing workflows. The position is full-time, Monday to Friday, with a flexible schedule within 8:00 AM to 5:00 PM EST, and the salary is $2,000 to $3,000 USD per month.

Key responsibilities

• Follow up on past-due invoices and outstanding collections, and track aging accounts receivable across 10-day and 30-day billing cycles.
• Request, collect and organise missing client documents such as W-9s and 1099s.
• Provide phone coverage and handle customer service enquiries, acting as a backup for the business owner's calls.
• Assist with dispatch coordination and scheduling adjustments for field technicians.
• Process incoming web forms, lead inquiries and general email correspondence.
• Act as liaison between the business owner and the website developer to ensure updates are carried out correctly.

Required profile

• C1 level English; the selected candidate speaks only English during the shift.
• Flawless, near-native English fluency, able to talk with American clients by phone about sensitive financial and billing matters.
• Assertive and professional, comfortable making outbound collections calls while keeping good customer relations.
• Fast learner who can navigate several software platforms, scheduling tools and CRM systems.