Revenue Operations Administrator

About the role

Kafene, a fintech company behind a lease-to-own point-of-sale platform, is hiring a Revenue Operations Administrator. The role supports the Business Development and Account Management teams and acts as the administrative backbone of the Revenue Operations team. It is fully remote, aligned to US Eastern Time business hours, and based in Panama or Guatemala.

Key responsibilities

• Monitor Revenue Operations channels in Slack, email and HubSpot, answer questions on process, pricing, program eligibility and marketing collateral, and route complex requests to the right owner.
• Track open requests to resolution, follow up on stalled items, and build FAQs for the sales teams.
• Maintain deal desk and retention ticket hygiene in HubSpot and Jira, send merchant agreements outside automation, support promotion setup, and prepare spiff and rebate data for review.
• Clean HubSpot records, fix duplicates and missing fields, process bulk updates, and build new reports.
• Onboard and offboard sales team members across HubSpot, Map My Customer and other tools, and manage permissions, teams and territory assignments.
• Pull and distribute recurring reports from HubSpot and Sigma, and keep SOPs, process guides and Confluence pages up to date.

Required profile

• 1 to 3 years in sales operations, revenue operations, customer support or administrative support for a US-based company.
• Professional fluency in written and spoken English, and comfort supporting US sales teams in real time.
• Highly organized and detail-oriented, able to follow processes accurately and close the loop on every request at high volume.
• Comfortable working independently across time zones and asking questions early.

Required skills

• Hands-on CRM experience, ideally HubSpot, including user and permission administration.
• Strong Google Sheets or Excel skills.
• Nice to have: fintech, consumer finance, payments or B2B SaaS experience; Jira, Confluence or Sigma; HubSpot certifications; Spanish fluency.

What we offer

• Base salary of $36,000-$61,000 USD.
• Flexible paid time off from day one.
• Remote work in Panama or Guatemala.