Regional HR Partner (Americas) - Panama

About the role

The Regional HR Partner acts as an on-the-ground HR advisor to people leaders and employees across the assigned Americas countries, offering country-specific expertise and hands-on support in employee relations, performance management, workforce actions, compliance, payroll and benefits. The role partners with Functional HRBPs, People Relations, Legal and Centers of Excellence, and covers Director-and-below populations. It combines day-to-day HR advisory with regional execution and stakeholder coordination.

Key responsibilities

• Advise and coach managers on employee relations, performance management, corrective actions, PIPs and documentation.
• Support complex leave, workplace accommodations, remote work exceptions and policy matters with relevant COEs.
• Lead local execution of workforce actions and support regional HR projects, integrations, transformation and change management.
• Serve as regional point of contact for labor, regulatory, compliance, union, works council and employee representation matters.
• Coordinate payroll and benefits escalations, employee communications, local benefits activities, vendor issues and new-hire onboarding.
• Partner with Functional HRBPs on performance and talent calibration follow-up and engagement action planning.
• Provide HR support to company-owned retail locations, including performance management and employee relations.
• Manage employee and manager cases in ServiceNow, meeting SLAs and escalating appropriately.

Required profile

• Bachelor's degree in HR, Business Administration or a related field, or equivalent practical experience; HR certification is a plus.
• 5+ years of progressive HR generalist or HRBP experience, including manager coaching, employee relations case management and workforce actions in a multi-country setting.
• Experience with local labor laws, works councils, unions or statutory employee representation across Americas markets.
• Experience partnering with Benefits, Payroll and vendors, and interpreting benefits KPIs and reporting.
• Bilingual English and Spanish required; Portuguese strongly preferred.

Required skills

• Hands-on experience with HRIS and case-management platforms such as Workday and ServiceNow.
• Strong judgment, documentation discipline and discretion with confidential information.

What we offer

• Short-term incentives and multiple health insurance options.
• Accident and life insurance.
• Access to development platforms.
• Panama-specific benefits: medical insurance, life insurance, gym discount and Christmas bonus.
• Office presence expected at least three days a week.