Recepcionista de Hotel

About the role

The Receptionist will be the first point of contact for guests at Las Olas Beach Resort, welcoming them, handling check‑in and check‑out procedures, and providing information about the resort’s services, activities, and surrounding environment.

Key responsibilities

• Greet guests, manage arrivals and departures, and ensure a smooth check‑in/check‑out experience.
• Handle reservations, telephone calls, emails, and in‑person inquiries.
• Maintain accurate guest records and register any incidents.
• Coordinate with housekeeping, maintenance, and restaurant teams to fulfill guest requests.
• Perform basic administrative tasks such as document handling, filing, and email correspondence.

Required profile

• Professional telephone etiquette and clear communication skills.
• Experience with front‑desk operations, reservation management, and basic cash handling.
• Strong administrative abilities, including document management and email drafting.
• High‑intermediate to advanced English proficiency.
• Punctual, responsible, and customer‑service oriented with empathy and problem‑solving skills.
• Ability to work rotating shifts, including weekends and holidays, and remain calm during high occupancy periods.

Required skills

• Hotel management software