Medical Outreach & Support Representative

About the role

Join our team as a Medical Outreach & Support Representative, where you will be the friendly voice guiding patients through scheduling, follow‑ups, and accessing the resources they need. No prior healthcare experience is required – we provide full training to set you up for success.

Key responsibilities

• Make outbound calls to patients and prospective patients.
• Schedule medical appointments and send reminder notifications.
• Assist individuals in locating appropriate medical or community resources.
• Accurately document call details and follow‑up actions.
• Maintain patient privacy and comply with all confidentiality standards.

Required profile

• Excellent communication and listening abilities.
• Quick learner who can adopt new systems and workflows.
• Comfortable working with structured scripts and clear goals.
• Genuine desire to help people and provide compassionate service.

Required skills

• Experience with CRM or EHR platforms (preferred but not mandatory).
• Call‑center or scheduling experience is a plus.
• Bilingual abilities are advantageous.

What we offer

• Full paid training from day one.
• Clear scripts and workflows to guide your work.
• Defined growth path into healthcare administration.
• A supportive team that values compassion and patience.
• Entry‑level friendly environment where people skills matter more than a resume.