IT Coordinator

About the role

The United School of Panama is seeking a proactive, service‑oriented IT Coordinator to manage and support its technology ecosystem. The role involves overseeing the school’s IT infrastructure, providing day‑to‑day technical support, and planning future technology investments in a dynamic educational environment.

Key responsibilities

• Manage and maintain networks, Wi‑Fi, hardware, software, printers, classroom technology and related systems.
• Provide timely technical support and troubleshooting to faculty, staff and students.
• Administer user accounts, access permissions, device inventory and technology assets.
• Support integration and administration of educational and operational technology platforms.
• Monitor network performance, system security, backups and data protection practices.
• Coordinate installation, configuration, maintenance and upgrades of IT equipment and systems.
• Develop, manage and monitor the annual IT budget aligned with strategic priorities.
• Plan technology investments, equipment replacements, software licences and infrastructure upgrades.
• Handle IT purchasing, procurement, vendor quotations and cost‑effective solutions.
• Manage relationships, contracts and service agreements with technology vendors and external providers.
• Maintain accurate documentation of assets, licences, warranties, systems and procedures.
• Support technology‑related projects and promote responsible, secure use of technology across the school community.

Required profile

• Degree or technical qualification in Information Technology, Computer Science, Systems Engineering or a related field.
• Previous experience in IT support, systems administration, network management or a similar role.
• Strong knowledge of networking, hardware, software, troubleshooting and cybersecurity fundamentals.
• Experience with IT budgeting, purchasing, inventory management and vendor coordination (highly desirable).
• Experience managing Apple devices and educational technology environments (advantage).
• Excellent communication, interpersonal skills and a collaborative, customer‑service mindset.
• English proficiency is required.

Required skills

• Network management
• Hardware maintenance
• Software troubleshooting
• Cybersecurity fundamentals
• Apple device management
• IT budgeting
• Procurement and vendor coordination