Education Services Senior Specialist - North America

About the role

The North America Education Services Senior Specialist plans and administers education seminars for all brands in the assigned region. As the brand point of contact for seminar needs, they lead discussions with the brand, ensure details are followed and act as lead producer for virtual trainings.

Key responsibilities

• Plan and coordinate in-person and virtual seminars, including data analysis of staffing and historical seminars to map and plan them
• Analyze seminar maps by geography to align stores with the best location and optimize schedule and cost
• Use the Seminar Registration system to plan and coordinate events, design invitations reflecting each brand identity, and manage attendee lists for basic seminars and honors events
• Maintain seminar schedules, communicate blackout dates, work with BL+ to obtain dates, coordinate with Meeting Planners, and ensure timely brand approvals
• Submit and track retailer requests, prepare seminar lists in retailer-preferred formats, and adjust the RSVP management platform to meet retailer requirements
• Collaborate with Field to finalize preliminary seminar lists on time and support the Retailer Approval process
• Ensure invitations and follow-up reminders are sent on time, monitor RSVPs, identify seminars at risk for attendance or budget, and review invitations and emails before sending
• Act as lead producer for department-wide virtual seminars, coordinate with facilitators, and handle overnight and travel requests, including rooming lists and accommodation details
• Send surveys to attendees and facilitators on the Friday after training, hold weekly meetings with Brands FETMs on seminar risks, assign tasks to Education Services Representatives, and maintain a database of seminar assets
• Update brand process maps, share successes and escalate challenges to the Supervisor, and stay an expert on brand seminar requirements

Required profile

• Detail-oriented, with a strong sense of urgency and responsiveness
• Self-motivated, highly driven, resourceful and committed to an "own it" culture
• Excellent organizational skills, attention to detail, and stakeholder management and communication skills
• Continuous improvement and service-oriented mindset

Required skills

• Proficiency in Excel and all Microsoft Office tools
• Intermediate knowledge of reporting and analytical skills (dashboards)
• Strong analytical, decision-making and problem-solving skills