Customer Solutions Analyst

About the role

As a Customer Solutions Analyst at Nestlé’s Panama City Distribution Center, you will drive the Perfect Order Cycle approach, ensuring smooth order‑to‑cash (O2C) operations and minimizing waste across the process. You will act as the primary liaison between customers and internal teams to guarantee reliable service delivery and continuous improvement.

Key responsibilities

• Resolve demand capture failures within defined SLA.
• Contact customers or internal contacts to unblock orders and align material information.
• Manage order fulfilment exceptions, coordinating inventory, allocation, delivery, transportation and warehouse issues.
• Collaborate with billing to address billing discrepancies that require customer interaction.
• Oversee end‑to‑end returns and refusals, ensuring policy compliance and accurate documentation.
• Monitor open orders according to SOPs and drive continuous improvement of exception management.

Required profile

• Professional background in Industrial Engineering, Administration or related fields.
• Minimum 2 years of experience in order‑to‑cash or customer‑facing roles.
• Proven ability to manage customers and third‑party distribution providers.
• Strong communication skills and understanding of supply‑chain interactions.

Required skills