Community Advisor – Customer Service & Sales Support

About the role

The Community Advisor is the frontline representative of FNB, responsible for delivering prompt, professional service to customers while understanding their needs and processing requests accurately. This role blends customer experience, sales support, and operational efficiency to drive business growth.

Key responsibilities

• Serve customers promptly, ensuring their needs are fully understood.
• Deliver an excellent experience aligned with service standards and the Balanced Scorecard.
• Support net‑profit growth through effective sales and service activities.
• Guide customers toward self‑service and digital banking channels.
• Grow the active customer account base and identify cross‑sell opportunities.
• Track, control, and influence sales and service targets.
• Provide accurate administration, reporting, and timely information updates.
• Verify daily transactions and ensure timely processing of new business applications.
• Produce reliable sales and service statistics for management decisions.
• Comply with governance, legislative, and audit requirements while upholding FNB’s processes.

Required profile

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field.
• 1–3 years experience in customer‑facing, service delivery, or client support within financial services.
• Excellent communication and relationship‑building skills.
• Confidence guiding customers to digital solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High accuracy, discipline, and adherence to processes.
• Strong organising, planning, and time‑management capabilities.

Required skills

What we offer

• Opportunity to develop a career in a leading financial institution.
• Training and support for personal and professional growth.
• Dynamic work environment focused on customer excellence.