Credit Hierarchy Specialist (PAN)

About the role

W.W. Grainger, a broad-line distributor of MRO products, is hiring a Credit Hierarchy Specialist (PAN) in a hybrid setting. The role manages and controls the account structure (Hierarchy) for up to 600 new accounts daily and maintains 300 existing accounts daily, investigating and researching to mitigate risk, manage exposure and drive sales growth and profitability. It works closely with Customers, Credit, Collections, Customer Information, Sales, Sales Coordinators, Billing, Accounts Receivable and Fraud.

Key responsibilities

• Keep customer Hierarchies structurally sound and provide service according to department guidelines.
• Find Hierarchy discrepancies each day using NAR, Dun & Bradstreet, company websites and other credit data.
• Manage, analyse and update extended terms projects (up to 25 per month) while protecting Customer Master File integrity.
• Ensure compliance with Hierarchy standards through training and audits.
• Review and endorse all deactivations and reactivations of customer accounts.
• Validate the Hierarchy framework, including payer accounts, credit accounts, terms and representative IDs, for mass account creation, large projects and extended terms.
• Handle bankruptcies by reviewing hierarchies in time to file reclamation claims and outstanding balance claims, and review customers to be reopened after bankruptcy.
• Build relationships with Customer Managers and Sales so the specialist can support the full customer relationship.
• Perform other duties as assigned.

Required profile

• Undergraduate degree in a business-related field or equivalent experience preferred.
• At least 1-3 years of experience in finance, credit, collections or process resolution.
• Ability to handle concurrent projects in a time-sensitive environment and to build relationships across management levels.
• Demonstrated written and oral communication skills.
• Results-driven, customer-focused, decisive, creative and agile; able to work independently and with technical literacy.