Associate Process Specialist

About the role

Prodapt, a leading AI‑first technology partner for telecom and tech enterprises, is seeking a Customer Service Representative with 0‑1 years of experience to join its telecom operations team. The role focuses on assisting customers, handling tickets, and supporting telecom service activation while maintaining high contact‑center performance.

Key responsibilities

• Assist customers with service‑related inquiries and basic technical troubleshooting.
• Handle tickets/cases, ensuring SLA compliance and accurate documentation.
• Manage customer escalations professionally and provide timely resolutions.
• Coordinate with technical support teams to resolve complex issues.
• Support Order to Activate (O2A) processes for telecom services.

Required profile

• 0‑1 years of experience in Customer Service or Technical Support.
• Advanced/Fluent English (C1 level required).
• Strong communication, problem‑solving and customer‑handling abilities.
• Experience with ticketing/case management systems.
• Knowledge of telecom environments and customer support processes.
• Willingness to work onsite in Panama Pacífico.

Required skills

• BMC Incident Management.
• Ticketing/case management systems.