Asesor de Relacionamiento

About the role

The Relationship Advisor supports regular students at Universidad del Istmo by ensuring smooth ticket handling, accurate documentation, and timely responses to inquiries. This role plays a key part in the re‑enrollment process and contributes to student satisfaction and retention.

Key responsibilities

• Resolve tickets and maintain traceability of student interactions.
• Monitor and complement policies, service processes, and documentation required for student re‑enrollment.
• Report progress and follow‑up on assigned databases to the coordinator and sub‑director.
• Achieve individual quarterly performance targets.
• Meet response‑time standards across all communication channels.
• Participate in fairs and events aimed at regular students.
• Collaborate with external providers to ensure service quality.
• Deliver high‑quality assistance, addressing student queries and needs promptly.

Required profile

• Current student or graduate in administrative studies or related fields.
• Enthusiastic learner focused on achieving objectives and working in a team.
• Flexible availability, including weekends for recruitment events or educational fairs.
• Experience in customer service and client retention.

Required skills

What we offer

• Opportunity to work in a respected university with a 35‑year tradition.
• Professional development in student services and higher‑education administration.