Senior Customer Operations Manager (Mid-Market, Americas)

About the role

Deel is seeking a Senior Customer Operations Manager to be the face and voice of the company for its mid‑market clients across the Americas. You will build lasting relationships, act as a trusted advisor, and drive long‑term revenue growth.

Key responsibilities

• Develop and nurture genuine, durable relationships with mid‑market customers.
• Convert relationships into opportunities for long‑term revenue expansion.
• Provide strategic guidance on operational and product‑related issues.
• Advocate internally for client needs, championing new products and capabilities.
• Collaborate with cross‑functional teams to ensure seamless client experiences.

Required profile

• Passionate business builder who thrives on complex, ambiguous challenges.
• Hands‑on leader comfortable delivering projects from start to finish.
• Data‑driven generalist able to dive into metrics and insights.
• Strong communication skills to act as both client advocate and internal champion.

Required skills

What we offer

• Opportunity to work at a fast‑growing SaaS company with a global impact.
• Career acceleration through exposure to complex, high‑impact problems.
• Collaborative, inclusive culture with continuous learning.