Patient Experience & Activation Associate

About the role

Novartis is hiring a Patient Experience & Activation Associate (Band Level 3) in Panama City, Panama, working in a hybrid setting. The role provides analytics and marketing-services support to internal customers across CPO, regional marketing and sales teams, turning qualitative and quantitative data into clear insights. It also supports GBS-GCO practice building and partners with a design team on promotional marketing materials and the Patient Support Program. Relocation support is not offered.

Key responsibilities

• Provide low- to medium-complexity analytics and reporting support to CPO, regional marketing and sales stakeholders, aligned with agreed service levels.
• Translate qualitative and quantitative data into clear insights and communicate recommendations that support data-driven business decisions.
• Manage deliverables through a structured project-management approach, keeping documentation and communicating regularly with stakeholders.
• Coordinate multiple stakeholders and projects, prioritizing activities to meet deadlines accurately and on time.
• Perform quality assurance reviews of reports, analyses and other deliverables.
• Create, update and maintain SOPs, process documentation and knowledge repositories for reports.
• Contribute to knowledge-sharing, onboarding, training support and practice-building initiatives.
• Partner with the design team on promotional marketing materials.
• Report technical complaints, adverse events and special-case scenarios within 24 hours, and support compliant distribution of marketing samples where applicable.

Required profile

• Bachelor's degree in marketing, business administration, analytics, communications or a related field.
• Professional proficiency in English and Spanish.
• Relevant experience in analytics, marketing services, project coordination or patient-support programs.
• Ability to analyze qualitative and quantitative information and turn it into practical business insights.
• Strong project-management and organizational skills, attention to detail and quality focus.
• Clear written and verbal communication, including presenting to cross-functional internal customers.
• Experience creating and maintaining SOPs, reports and knowledge repositories.
• Understanding of pharmaceutical compliance, including timely escalation of adverse events and technical complaints.

Required skills

• Alteryx
• Statistical analysis
• Process documentation