Operations Support Specialist

About the role

The Operations Support Specialist will work on‑site in Panama City, supporting multiple departments in scheduling, case coordination, documentation management and operational workflows during US business hours. This position is ideal for organized, tech‑savvy individuals seeking experience in a fast‑paced, technology‑driven environment.

Key responsibilities

• Coordinate appointments, follow‑ups and operational activities, ensuring timelines and requirements are met.
• Maintain accurate documentation, data entry and record maintenance across internal systems.
• Monitor case progress, identify missing information or delays, and proactively address workflow obstacles.
• Communicate professionally with internal teams, external partners and US‑based stakeholders in English and Spanish.
• Utilize multiple software platforms, scheduling systems and case‑management applications simultaneously while maintaining attention to detail.

Required profile

• Advanced English proficiency (C2 level) and strong verbal and written communication in Spanish.
• On‑site availability in Panama City during US business hours.
• Excellent organizational skills, attention to detail and ability to manage multiple priorities.
• Comfortable working with several software platforms and technology systems at the same time.

Required skills

• Microsoft Excel
• Microsoft Outlook

What we offer

• Private health insurance as part of the benefits package.
• Direct exposure to US‑based operations and leadership.
• Structured onboarding, hands‑on training and continuous professional development.
• Clear growth opportunities within a collaborative, performance‑driven environment.